Contact

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will
send you another email to confirm you the expected delivery date as well as the
link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page
on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status
"preparing for shipping", "shipping" or
"delivered", then we cannot accept any edits to your order.

Where do you ship?

We currently ship in the
United-States only.

How long does it take to ship my order?

Once you've placed your order, it
usually takes 24 to 48 hours to process it for delivery.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the
link to track your order (when the delivery method allows it).

Additionally, you can track the
status of your order from your "order history" section on your
account page on the website.

What if I'm not home?

If you're not home, a new delivery
will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your
local post office to collect your package in case it cannot be delivered to you.

Do you accept returns?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us atromans8nation@gmail.com. 

Are returns free?

Returns within the US are free. You can refer to the delivery paper within your package to perform your return.

How
long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the
reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

What payment methods do you accept?

You can purchase on our website
using a debit or credit card.

We additionnaly offer support for
Paypal, Apple Pay, and Google Pay.

You can chose these payment methods
at checkout.

Which currency will I be charged in?

We currently only support the following
currencies for charging our customers in their local currencies: USD,

Do you have physical stores?

We currently don't have any physical
stores under our brand name. However, we do have several distributors in
Europe, the US and Canada.

The full list of stores that resell
our products can be found on our stores locator map.